Audit more conversations. Coach faster. Run QA like a real operating system.
Sentinel helps contact center teams move beyond spreadsheet sampling. You get AI-powered first-pass audits, human oversight where it matters, and a clean subscription path to better coverage, consistency, and performance.
Manual QA coverage
2-5%
What most teams review today when audits depend on spreadsheets and sampling.
Sentinel first-pass coverage
100%
AI evaluates every eligible interaction before human review starts.
Human effort
Exception-first
Auditors focus on failed, disputed, low-confidence, and risky conversations.
Sentinel Command Board
Coverage stays visible before quality slips.
Coverage
100%
Review queue
7.4%
QA score
91.2
Risk flags
18
Review lanes
Evidence-linked scoring
Business owners buy Sentinel to increase control, not just to buy another dashboard.
The subscription value is simple: more coverage, more consistency, faster coaching, less manual QA drag, and a quality program that can actually scale with your operation.
Audit every interaction, not just a sample
Sentinel pre-scores 100% of your calls and channel interactions so leadership stops making decisions from partial QA coverage.
Keep humans in control
Every AI score can be reviewed, overridden, justified, disputed, and traced back to evidence inside the interaction.
Match your real QA policy
Use custom scorecards with weighted sections, mandatory questions, pass thresholds, and auto-fail logic that reflects your SOP.
Coach faster, not later
Turn recurring weaknesses into coaching actions while the interaction is still fresh, not weeks after the customer conversation happened.
Scale across channels
Start with call recording audits, then extend the same operating model into WhatsApp, email, tickets, social replies, and reviews.
Stay audit-ready
Confidence, rationale, timestamps, overrides, and activity history stay visible for compliance-heavy environments and QA calibration.
Why a serious contact center chooses this subscription.
Sentinel is valuable when poor coverage is expensive, quality drift is hard to spot, and coaching speed matters to customer experience or compliance.
Protect revenue and brand experience
When quality issues, compliance slips, or escalation patterns show up, Sentinel helps you catch them across the full interaction base instead of after the damage compounds.
Reduce the cost of manual QA operations
Your evaluators stop burning time on data collection and repetitive scoring. They spend time where human judgment changes agent behavior.
Create a system leadership can actually trust
Sentinel gives operators, QA managers, and business owners one source of truth for coverage, consistency, and performance across teams.
Built around the actual Sentinel portal workflow.
This is not generic AI copy. The homepage is aligned to the real Sentinel product model: command board, review surface, scorecards, coverage control, QA-of-QA, and integrations.
Audit Command Board
Executive visibility into coverage, queue health, pass rate, backlog risk, and channel performance.
Interaction Review
Transcript, audio, evidence-linked scoring, override history, and coaching notes in one workflow.
Scorecard Builder
Weighted questions, mandatory checks, pass thresholds, and auto-fail controls for strict QA programs.
Coverage Control
Track audited versus total volume and protect your QA SLA before queues slip or staffing changes hit.
QA-of-QA
Measure AI-human variance, auditor consistency, and calibration drift before quality governance breaks down.
Integration Control
Connect your telephony, CRM, messaging, and support systems through operationally realistic intake paths.
One workflow from ingestion to coaching.
Sentinel helps teams move from reactive quality checks to a repeatable audit engine they can trust.
Ingest interactions through APIs, webhooks, or fallback upload
Use direct operational intake first. Keep manual upload and CSV backfill available only when integrations are not ready.
Transcribe, segment, and understand the conversation
Sentinel extracts timestamps, speakers, silence, intent, outcomes, and risk signals so the audit is grounded in evidence.
Score against your QA scorecard with confidence and rationale
AI evaluates the interaction using your real business rules, not a generic script-checking shortcut.
Route exceptions to humans and convert findings into coaching
Low-confidence, failed, disputed, and critical interactions move into the review queue while the rest stay covered.
Start with call recordings, then extend the same discipline across channels.
Sentinel is already positioned for WhatsApp, email, ticket, social, and review audits. That means the subscription becomes more valuable as your quality program expands, instead of forcing you into more tools.
Integration control
Operational intake matters as much as AI quality.
The subscription becomes sticky when the platform fits real operations: API-first where possible, fallback-safe where necessary, and usable by both QA and IT teams.
Call center and PBX recordings
Gallabox and WhatsApp audit flows
Outlook 365 email interactions
Zoho Desk and ticket operations
Social and review response monitoring
Manual upload, CSV, and generic REST fallback
Choose the rollout that matches your quality program.
Sentinel subscriptions are shaped by volume, channels, governance needs, and the pace of rollout. Start lean, then scale the platform as your QA operation matures.
Fastest route to value
Pilot
For teams proving AI-powered QA on a defined workflow or client account.
Core subscription
Growth
For teams running daily QA operations across multiple auditors, teams, or business lines.
Multi-tenant rollout
Enterprise
For BPOs, large contact centers, and organizations scaling quality programs across channels or clients.
If quality is tied to revenue, compliance, or retention, Sentinel is worth piloting.
Start with a focused subscription path, validate coverage and coaching impact, and expand only when the operating results are clear.